13 December, 2013 (Sydney): NetComm Wireless is recalling NP204 Powerline Adapters within the serial number range from 1502131800001 to 1502131801329 and the NP504 Powerline Adapters within the serial number range from 0518125000001 to 0518125001000.

Testing has found a manufacturing defect in a small number of NP204 and NP504 Adapters in these batches. This fault could potentially, under some circumstances, produce an electric shock.

NetComm Wireless is undertaking this precautionary recall to ensure that any risk, however small, is removed. We are confident this is an isolated incident and have taken steps to ensure this does not happen again.

Please note that you are specifically not affected by this recall if you:

  • Have been supplied a Powerline Adapter by FOXTEL
  • Have been supplied an NP204 as part of the NP206 Wireless Kit
  • Purchased a NP204 before June 2013
  • Purchased a NP504 before January 2013

Click here to check whether your product is affected by this recall or to arrange for a replacement / refund of your affected product. Please note that you will need to select your model and enter your serial number. (The serial number can be found on the base of your Powerline Adapter).

If you have any further questions, please contact NetComm Wireless by emailing recall@netcommwireless.com or by calling free call 1800 110 168 in Australia or free call 0800 653 963 in New Zealand.